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 Welcome to the Edgetech EdgeTracker EdgeTracker is a web based help desk system that organizes and keeps track of all problematic issues that may arise within your organizations I.T. environement including network, email, hardware, software, mobile devices and website. Who are the users? Simply put, the system is powered by you the user and your I.T. service technicians, that's us! What does it do? As a user you are given rights to sign in and easily report an issue. The issues you report are then added to the tracking system database and email alerts are immediately sent to your I.T. service technicians. Once a service technician sees the email alert they too can sign in and provide the necessary responses for the issue(s) including how and when it will be resolved. How do I get started? Once we have configured your profile in the system you simply use the Sign In panel to the right. Signing in for the first time? It is important to click the First Time Signing In? link situated in the Sign In panel and follow the instructions provided to complete the configuration of your profile. |
New Look. New Features. June 2010 Edgetracker now displays a cleaner, more professional look. New features have also been added: When creating a new ticket other users can also be tagged keeping them informed of the issue and the progress of its resolution. The name of the last user to respond to an issue is now displayed in the responses column of the main issues list. Modified Date field added to main issues list. When an issue is responded to the time/date is recorded and the issues list will automatically sort by this date. When editing a ticket the original details are now kept and stored in the responses archive. |
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