How It Works

You can see from the diagram the system is straight-forward. Sign In and view your unresolved issues right away. Easily submit a new issue, or view the details of an issue and its associated responses. You can also respond to your own issues if you solve them yourself or if you need an update. As you can see auto-email notifications are sent along with each issue and response submission. This keeps your service technicians and more importantly you up-to-date on all your I.T. problems. That's It! Mouse over the shapes to get more information about how this works.

Response Submission

This is where the status of an issue is changed. You can quickly set the issue as 'Resolved' if you have solved the issue yourself or request an update from the service technicians assigned to your account. Service technicians can update the status and provide a description of how and when these issues can be solved. Once an issue is resolved it is removed from your list of outstanding issues. You can then use the powerful search engine to bring up your old resolved issues if you ever want to refer to them at another time.

	Auto-Email to Customer
Keeping you updated. You will recieve an email automatically everytime a service technician responds to an issue you create. The details of the issue is included in the email which contains the issue description, date/time stamp, responses by technicians and the issue status.

	Auto-Email of New Issue Sent to Technicians
Alert! Alert! Alert! As soon as you submit a new issue our service technicians will recieve an email instantly. They too can sign in and respond to the issue by changing the status and describe how they are going to go about resolving the issue. The best part is that all this activity is logged and can be referenced anytime.

List of All Issues

Sort, Search and Keep Track As soon as you successfully sign in you are immediately directed to a table list for all your unresolved I.T. issues. The resolved issues are hidden by default but can easily be referenced when searching by status. Sort. Easily sort by ticket#, date, status, subject and author. Search. You can search by ticket# and filter out by status, subject and author. Keep Track. At anytime you can view the full details of the issue which includes yours and the technicians responses.

	Calendar View
What month was that again? Go back in time and see all your resolved and unresolved issues in a neat and tidy calendar - month by month. We have also added basic task scheduling. With this functionality we can schedule the time needed for your other I.T. initiatives and have them appear in your calendar. Our goal is to keep you informed and always up-to-date.

	Auto-Email of Responses Sent to Technicians
Keeping everybody updated. Just like you the assigned technicians will recieve an email automatically everytime a response to an issue is created. The details of the issue is included in the email which contains the issue description, date/time stamp, responses by technicians and the issue status.

Submitting a New Issue

Submit a new issue anytime. Submitting an issue is quick and easy. Once you have successfully signed in click the 'Create New Issue' button and follow 3 easy steps. Subject. from a small drop down list choose a preset subject. This categorizes the issue and immediately helps us narrow down where start our troubleshooting process. Description. Details are important so please describe the best you can in full the problem you may be experiencing. Click Submit. Once you click submit 2 things happen. An issue Ticket# is generated and email notifications are sent to the assigned technicians Optional: Screen shots. Using a simple driver that will install in your browser in mere seconds you can paste in a screen shot and submit that with the description of the issue. This is very handy and helps communicate the problem.

	The Details of an Issue and Logged Responses
Details. Details. Details. When you choose to view or respond to an issue ticket# you are directed to a page that simply displays everything relating to the issue including all logged responses that were submitted by you or an assigned service technician. It is also here on this screen where you can quickly post a new response.

Sign In

Lets Get Started! Once we set up your account with some basic information like your name and email we are off to the races! First time signing in you will be prompted to enter in the rest of the information for your profile. This information is important to us as it will help us identify who you are, where you might be and how to contact you. Sign in quicker next time. Have the system remember your user name (email address) by placing a checkmark beside the remember me on this computer It is quite common these days to have many logins with many passwords. Use the Forgot Password? feature to instantly retrieve your password.